Good Morning this is Delta Airlines Customer Service,
How about we start off your morning revoking your voucher that you paid
for, then insinuating that you are trying to cheat the system and
calling you stupid for thinking we would have a process that every other
Delta employee has told you about and appears on my computer screen.
Lets toss in some questioning about your feminine name and deep voice
which shows me you are trying to lie again, this time about your gender
and who you are. Ok now back to my coffee, job well done and $400
nicely stolen from a loyal customer.
Me: Huh?!! I can assure you that I am a male sir, I am not dumb, that I
did pay for that voucher and despite your "years" of service that at
least has been the process.
What does shock and dismay me is that Delta's customer service has crumbled this far and that you have had
your job for "years" telling customers they are liars right down to
questioning their ethics and gender. Forget the face I was trying to purchase a $1400 plane ticket and you probably just flushed the extra grand down the drain.
Thats ok, I will nicely hang up with you and take my case to Delta and
social media. I love that we are no longer bound by 1-on-1
conversations with big faceless corporations.
If only I had musical talent I'd write a follow-up song called "United breaks guitars and
Delta questions the gender you are".
Its bad enough us tall people have to wince in the pain and discomfort of coach to get anywhere, but at least I've always been nice about understanding that it is a business and I do fall outside the norms of human size which isn't there fault, and it is my choice to fly or not. I however do not have to put up with that level of service.